Quality policy
The top priority commitment of SALVA INDUSTRIAL S.L.U. is to SATISFY its CUSTOMERS by providing them with value, meeting and exceeding their expectations in order to build loyalty, and thus remain a LEADING COMPANY in its sector, both nationally and internationally.
This goal is to be achieved through the work of a TEAM of committed PEOPLE, aligned thanks to:
- A Management that acts as a leader, sets an example, informs, shares objectives, encourages, and recognizes people’s contributions.
- A clear Customer Focus in all areas and processes of the Organization, paying maximum attention to the quality perceived by the customer.
- A Results- and Improvement-Oriented approach supported by effective process management.
Within this context, Salva’s Management establishes the following priority objectives:
- Improvement of Product Quality, both in terms of reliability and perceived quality.
- Improvement of Quality and Reliability in the delivery of the equipment we sell to our customers.
- Improvement of Customer Support and After-Sales Service, so that customers see us as a company that truly cares about their business.
- Improvement of Efficiency and Cost Optimization to ensure an excellent quality/price ratio in the market.
To achieve this, Salva also relies on a management system based on the principles of total quality, with reference to the UNE-EN-ISO 9001/2015 Standard, whose requirements, along with those of the customer and applicable legal and regulatory requirements, the company commits to fulfilling while continuously improving the effectiveness of the system.
The Managing Director guarantees the provision of all necessary human and material resources to achieve these objectives.
Management.
